Getting started is simple. A conversation, a home visit, and we take it from there.
Get in touch
Call, text or WhatsApp me with a little about your situation. I will get back to you the same day.
A free home visit
Before anything else I will come to you. This is a chance to meet, see the home, talk through what support would look like and make sure you feel comfortable. It takes about an hour and there is no obligation to go ahead.
If you are arranging support for a relative or loved one, we start with a phone or video call so I can understand the situation. I will send over a simple intake form and we arrange a home visit as soon as possible so they can meet me before support begins.
In an emergency there may not be time for all of that. If it is helpful and there is time, I am happy to come to the hospital so we can meet before coming home together. Sometimes I will simply go and collect them and we get to know each other from there.
We agree what support looks like
Every client is different. Together we work out what would be most helpful, how many hours a week makes sense, what a typical visit might involve, and anything I need to know before I begin. We start with a plan and stay flexible as things change.
Visits
I arrive when I say I will and get on with what needs doing. Before each visit we will have agreed a rough plan, either by text or a quick call, so we both know what the day looks like. Some visits are busy and practical. Some are quieter. All of them are led by what you need that day.
A simple signal lets me know how you are feeling when I arrive. A green card by your door means you are happy to chat and have some company alongside the practical things. A red card means you would rather I just get on quietly and leave you in peace. No explanation needed, no awkwardness. It is entirely your choice, every single day.
Updates for family
If you are arranging support for someone you love, I will keep you in the loop. A quick text after each visit, a phone call when it suits, or a message if anything comes up. We agree at the start what works best for you.